Map the relationship
Record the legal entity, service, data access and business owner. Identify important subcontractors and dependencies.
USER JOURNEYS / FINANCIAL SERVICES
Your partners shape
your business resilience.
Connect the third party to the service it supports. Understand where a supplier failure could interrupt growth, customer trust or day-to-day operations.
BanksCredit unionsLeasing companies
ONE LIFECYCLE. SHARED RESPONSIBILITY.
From onboarding
to the next decision.
Business teams provide the context. Risk and compliance assess exposure. Suppliers provide evidence. Accountable owners approve, monitor and plan for change.
Set criticality
Link the supplier to customer-facing services. Assess the impact of disruption, data loss and limited substitutability.
Collect & assess
Send a controlled questionnaire. Review evidence, financial context, control maturity and unresolved gaps.
Decide & contract
Record an approval, conditions or a rejection. Assign remediation owners and appropriate contractual protections.
Monitor & reassess
Use policy intervals and change signals to determine the next review. Explain the reason for each reassessment.
Adapt or exit
Test recovery options, alternative providers and exit plans. Preserve continuity as services and partnerships evolve.
CHOOSE YOUR BUSINESS CONTEXT
Different institutions.
Decisions that connect.
These illustrative journeys show how the same risk workflow supports different operating models. Responsibilities and requirements depend on your organisation and jurisdiction.
BANK JOURNEYLaunch a digital service
Launch a digital service
with eyes on its dependencies.
A bank introduces digital onboarding through an identity verification provider, a cloud platform and a screening service.
Business ownerCompliance / AMLInformation securityProcurement
Business value
Discuss a banking journeyA clearer go-live decision, visible concentration risk and a recovery path that helps protect customer access.
01 / Connect the customer journey to suppliers
Map identity capture, screening and account opening to their providers and subcontractors. Identify where the same cloud or data provider supports several services.
02 / Bring KYB/KYC context into the right review
Customer identity and beneficial ownership checks support onboarding decisions. Separately, assess the reliability, security and governance of the providers performing those checks.
03 / Challenge the evidence
Ask for access controls, incident processes, recovery test results and relevant independent assurance. AI can help identify gaps; risk owners assess their significance.
04 / Approve with conditions and a review date
Record unresolved issues, owners, contractual expectations and a fallback process. Reassess when the service changes, an incident occurs or evidence expires.
CREDIT UNION JOURNEYExtend member services.
Extend member services.
Keep oversight close.
A credit union expands digital lending using a loan origination platform and an outsourced servicing partner.
ManagementLending teamComplianceVendor owner
Business value
Discuss a credit union journeyMore focused use of a small risk team’s time, clearer accountability and better visibility into services members depend on.
01 / Start with member impact
Identify which partner failures could delay lending, expose member information or interrupt account servicing. Scale the review to the relationship’s risk.
02 / Assess the partner and the arrangement
Review business model, financial condition, security controls and service responsibilities. Collect evidence proportionate to the criticality of the service.
03 / Keep decisions accountable
Define internal approval and escalation responsibilities. Supplier automation supports the team; it does not transfer the institution’s accountability.
04 / Monitor performance and concentration
Track service issues, unresolved actions and reliance on shared providers. Reassess material changes and maintain a practical alternative or exit plan.
LEASING COMPANY JOURNEYGrow the portfolio.
Grow the portfolio.
Know the partner exposure.
A leasing company grows through dealers, asset suppliers, valuation specialists and collection or recovery partners.
OriginationCredit riskOperationsCompliance
Business value
Discuss a leasing journeyBetter-informed partner selection and a clearer view of how delivery, servicing and recovery dependencies affect portfolio stability.
01 / Distinguish the customer from the supplier
The lessee’s identity and credit assessment serve a different purpose from due diligence on a dealer or asset provider. Connect the records without treating the risks as identical.
02 / Follow the asset and the cash-flow dependency
Map delivery, maintenance, valuation and recovery to responsible partners. Identify concentrations by supplier, geography or asset category.
03 / Verify capacity and controls
Review financial health, delivery capacity, data handling and supporting evidence. Flag missing assurance, weak recovery arrangements or conflicts requiring investigation.
04 / Reassess before exposure expands
A new dealer network, larger volumes, delayed deliveries or a change of ownership can justify a targeted review before increasing dependency.
RELATED CONTEXT. DISTINCT DECISIONS.
KYB / KYC and TPRM.
Stronger together.
Use shared entity context while keeping the purpose, evidence and accountable decision-maker clear. TPRM complements customer due diligence; it does not replace it.
| Decision | KYB / KYC context | TPRM context |
|---|---|---|
| Who are we dealing with? | Customer identity, legal entity and beneficial ownership where applicable. | Supplier identity, ownership, service scope and subcontractor relationships. |
| What must we understand? | The relationship’s purpose and relevant customer due diligence risk. | Operational, cyber, financial and other risks created by supplier dependency. |
| What evidence supports the decision? | Verified identity and entity information, with further checks proportionate to risk. | Control evidence, assurance reports, recovery tests, financial context and service performance. |
| What happens when something changes? | Review the customer relationship under the applicable due diligence process. | Reassess supplier exposure, conditions, remediation and continuity options. |
KYB/KYC data can inform entity context. This showcase does not perform identity verification, sanctions screening, AML monitoring or credit underwriting.
FROM SUPPLIER RISK TO BUSINESS IMPACT
A supplier issue rarely
stays with the supplier.
An outage becomes
a customer interruption.
An unavailable provider can delay onboarding, payments or servicing. Map affected services, define tolerances and test recovery or substitution.
Protect service availability and trust.A weak control becomes
your exposure.
Unverified access controls or missing recovery evidence can leave risk hidden. Use source-linked findings and named remediation owners.
Make risk acceptance explicit.A new partnership becomes
a new dependency.
Faster expansion can increase concentration and switching costs. Assess partner capacity and exit options before volumes grow.
Grow with informed guardrails.Track progress with meaningful measuresCritical suppliers with current evidenceOverdue remediation actionsReview cycle timeTested recovery and exit coverage
Further reading
The journeys are illustrative. These primary sources provide context; applicability depends on the institution and jurisdiction.
YOUR NEXT JOURNEY STARTS WITH CONTEXT